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Central Services

Your on-campus resource for ALL: mail, package, copy and print needs

***SPECIAL NOTICE***

RETURNING AND NEW INCOMING ON-CAMPUS STUDENTS

Please do "not" start shipping packages to the campus for Fall 2022 semester until August 1, 2022 or after

(we do not have the space to accomodate packages earlier than this and they will be returned to sender)

Students should order items to arrive as close as possible to their actual arrival date on campus if at all possible due to space limitations for packages to be held.


HOURS:

STUDENT SERVICES

at the Central Services Front Counter

for ON-campus students only

SUMMER 2022 Hours (5/31/22 - 7/30/22)

Monday through Friday

10:00 am to 2:00 pm 

CLOSED - Saturday and Sunday

SPECIAL NOTICE - Central Services will be CLOSED for all services on Thursday August 11, 2022 from 12 Noon until 1:30 pm

***

August 1, 2022 to August 28, 2022

Monday through Friday

9:00 am to 3:00 pm

CLOSED - Saturday and Sunday

***

ACADEMIC YEAR HOURS

Beginning August 29, 2022 through commencement

Monday through Friday

9:00 am to 4:00 pm

Saturday - 9:00 am to 12 Noon

Sunday - CLOSED

CLOSED - Saturday and Sunday

Hours may be adjusted as necessary for staff lunch, breaks, holidays or events

If you are a student that can "not" pickup your mail or packages during this time frame, please contact us at:  central_services@washcoll.edu


HOURS:
Departmental Services
(Faculty and Staff)
Located in the area near the elevator
Summer 2022
Monday - Friday
8:00 am to 4:00 pm
 
Hours may be adjusted as necessary for staff lunch, holidays or events - please see those notices below

SPECIAL NOTICES

STUDENTS (on-campus)

When can I start receiving packages/mail at WC Central Services for the FALL 2022 semester?

On-campus students (includes early arrivals) may start having packages/mail shipped to the college August 1, 2022 and after.  PLEASE do not send packages before this date.

Off-Campus Students may not receive packages/mail at WC Central Services.  These items must be received at your off-campus address.

Please be mindful to pick up your packages as soon as you arrive on campus as we have a strict policy for holding packages.  Please check further down for our rules on this.  The 7 day rule for holding packages for students will be suspended until Monday August 29, 2022 (first day of classes)

Central Services has space constraints for holding packages and therefore please plan accordingly.  Please be sure that when ordering items to be here when you move in, that they will not arrive until August 1, 2022 or after.

Mail and packages to students residing On-Campus (only) should be addressed "exactly" as follows:

Washington College
STUDENT FIRST and LAST NAME AND your Middle Intial or Name       (no nicknames please!, please use your legal name registered with the college)
300 Washington Avenue
Chestertown, MD  21620
 
***Students please be sure to use this addressing as your SHIP TO address for all items you order to be delivered here for you.  Otherwise your shipment may be delayed or lost.

***FOR STUDENTS RESIDING IN OFF-CAMPUS HOUSING ONLY****

Students in Off-Campus housing must recieve their mail and packages off-campus, not at the college address.  Please DO NOT have your mail or packages sent to the college!
If you have a physical mailbox at your off campus location, you should use that exact address for all your mail and as the "ship to" for your packages.
(PLEASE be sure that address is in the ship to for all your vendors you receive packages from such as Amazon, Etsy and so on)
 
If your physical off campus address does not have a mailbox you will need to go down to the Chestertown Post Office and get a PO Box with them to receive your mail and packages there.
 
Chestertown Post Office
104 Spring Avenue
Chestertown, MD  21620
Phone 410-778-0690

We do NOT accept

LARGE outbound packages for shipments on Friday’s due to space constraints.
All LARGE outbound packages must be brought over Monday through Thursday.
No Exceptions!

How do I know if I have a package or a piece of mail to pickup from Central Services????

*mail and packages for on campus students are sorted in house by the WC Central Services staff.  Students will receive an email from: 

tracking@washcoll.edu 

when their mail or package is ready and checked in for pickup!  Please do not come to get your mail or package until you have received email from the above address...even if the place you ordered from says it has arrived.  You will get one email per package and one email per piece of mail.  The email will indicate if it is a package or piece of mail received for you.

Students should make every effort to come get their mail and or packages within 24 hours of receiving notice.  Central Services has limited space to hold large amounts of packages and packages not picked up within 7 days are subject to our return/recycle/disposal policy.

Due to space constraints large packages MUST be picked up immediately upon receipt!  

Just reminder, when you come to the student services counter you must tell us you have mail instead of a package to pick up, or that you have both.  Notices for "both" packages and mail come from the same email address:  tracking@washcoll.edu

but these items are kept in separate locations.  Mail is not put with your packages when we issue them to you.  You must ask for your mail separately when coming to retrieve packages if you have gotten a mail notification. 


How long will Central Services hold a package???

Packages left in Central Services holding for 7 days or more are subject to return to the place they were ordered from, recycling or disposal! Please pickup packages in a timely manner once you receive the email that you have a package.

(the package holding rule is suspended at the beginning of the Fall semester until the end of the first week of classes to allow incoming students time to pick up the items they ordered to start the semester)

Due to space constraints large packages MUST be picked up immediately upon receipt!  

Any mail not picked up is recycled the week after the spring semester finals.

_____________________________________________________________________

Students MUST pick up all packages checked in to their name when they come to the window to pickup once they receive tracking notifications.  We will "not" hold some packages and issue others.  Students should plan accordingly for the number packages they get in any given day and should plan to pick them all up at the same time.  

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SENDING OVERNIGHT ITEMS TO STUDENTS:

We advise that overnight delivery for Saturday and Sunday for a student should not be done.  Even though we now have Saturday hours during the academic year, this is only for pickup of items checked in by Friday.  No packages get checked in for issue to student on Saturday or Sunday, only Monday through Friday.  Please use caution when sending overnight (Priority Express) delivery via USPS on Thursday because it may not arrive until the next business day after delivery (Monday).  We only get deliveries Monday through Friday for students, Saturday is only a pickup day for items received M-F.

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*****PLEASE NOTE*****

Grocery and Food Deliveries

Washington College Central services is UNABLE to accept grocery or food deliveries such as Amazon Marketplace, Misfits Market, Hello Fresh and so on.  INSTACART and other grocery delivery services for student are NOT ALLOWED through Central Services.

Sending PERISHIBLES to a Student

Since the WC Central Services Department has limited days and hours, it is important that if you send small or medium sized ONLY PERISHABLES to a student that you know the item(s) will arrive during these hours.  The Student Mail and Package Center is not responsible for incoming packages requiring refrigeration.  Perishable item packages MUST be picked up by the end of the day following receipt notification or the package will be disposed of.  We "do not" have the ability to cold storage perishables on site and it is a safety hazard to hold perishables overnight.  Therefore it is important that the student pick the item up that day during our current hours.

As noted also, please if your student can "not" get here during our current open hours, we can make special arrangements for mail or package pickup around those hours any time between 8:30 am and 4:30 pm, Monday through Friday and 9:00 am to 12 Noon on Saturdays during the academic year only.  If a student needs a special arrangement they should call Central Services 410-810-7112.

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ARE YOU MISSING A PACKAGE - that is long overdue, tracking shows it is delivered to the college?

If you are expecting a package that is long overdue or the tracking shows it was delivered to the college and you have not been notified it is here ready for pickup, Central Services will do their best to help you locate it.  Here is what you MUST do in order for us to help you:

Email us (central_services@washcoll.edu) the following information:

1.  Who the package was from

2.  The exact TRACKING NUMBER of the shipment

3.  A description of WHAT was in the package

Central Services will do their best to locate your package, however please be mindful that packages do get lost in transit etc. and you will be advised on how to proceed if your package was never actually received by us.

 


Updated Policy - Prohibited items via WC Central Services

In an effort to remain aligned with the United States Postal Service policy and to reduce our liability, we will be implementing the following policy on December 1, 2021:

Washington College prohibits the receipt or shipment of the following via the Washington College Central Services department:

·        Controlled substances 

·        Alcohol 

·        Marijuana (medical or otherwise)

·        Tobacco

·        Any items containing THC

·        Weapons/Ammunition/Explosives/Firearms 

If a package arrives at Central Services with any of the above items, the item will be isolated and the appropriate campus authority will be notified to handle notification to the recipient.  The item will then be returned to sender.

Central Services and/or other college officials reserve the right to open any suspicious package or mail.


Students - What happens to my mail and packages during the summer session at Washington College or if I am graduating?

We do not “hold” mail or packages or “forward” mail or packages for those students leaving to any off-campus location during the summer months or for graduates.   It is IMPORTANT that you change your address for any vendors, businesses, and organizations that you get mail or packages from especially for places where you get auto deliveries.  Any mail or packages received for students who are not residing on-campus during the summer months will be returned to sender.  Again, we do not forward packages or mail that comes after you leave the campus.  If we contact you for a package that arrived for you and you want it shipped to your current address, you will be required to pay the shipping costs associated with that.

IMPORTANT:  If you have gotten notice for any mail or packages prior to your exit from campus, please be sure to stop by Central Services and pick those up before you leave.

We also suggest that you fill out a change of address online with USPS if you are leaving the college soon: 

https://moversguide.usps.com/mgo/disclaimer?referral=SEM-exactD-B&kwd=USPSCoA&utm_source=google&utm_medium=cpc&utm_cmpid=13924279596&utm_adgid=123648268934&utm_tgtid=kwd-495563127&utm_locintid=&utm_locphysid=9007971&utm_matchtypeid=e&utm_network=g&utm_device=c&utm_adid=534158518727&utm_adpos=&utm_plid=&gclid=Cj0KCQjwjN-SBhCkARIsACsrBz52hxr1dfn-E_Mb4yP8uFaih1bDDhDRq7nXZm8vVAPlQXUyd4A1_xgaAoCNEALw_wcB 

Please be sure you take care of this IMPORTANT task prior to your exit from the campus. 


If you would like to contact the office via email, please email:  central_services@washcoll.edu
All print and copy requests should be sent to this email please
 
Departmental Mail and Package pickup area is located just outside the Central Services Department to the right of the marble stairs near the elevator
Please use this area for your services and not the front counter
Outgoing mail and package services are available in this area as well.  Please be sure your name or department name is on ALL outgoing mail or packages for proper accounting.
 
REMINDER:  ALL departmental packages MUST be picked up in a timely manner.  On Fridays all packages from the departmental area outside Central Services MUST be picked up by close of business.

The Central Services department handles ALL inter-campus, domestic and international incoming and outgoing United States Postal Service mail and package receiving and distribution at Washington College. This includes the handling of all incoming and outgoing “student” USPS mail and packages, but ONLY for students residing on campus.  This department also handles incoming and outgoing packages for FedEx, UPS and other major couriers for the entire WC campus community.  The Central Services department is a full-service shipping center.

Faculty and Staff - What ADDRESS should I use for business mail and packages coming to the college?

Please use the exact addressing for incoming mail and packages:

Washington College
"Department Name or Your Name"
300 Washington Avenue
Chestertown, MD  21620-1197
 
REMINDER:  Washington College does not allow employees of the college to receive their PERSONAL mail or packages at the college's Central Services Department.  Those items should be directed to your home address or Post Office address.  We can provide postage and shipping for staff personal mail and package items at Central Services with appropriate payment for such.

INTERCAMPUS MAIL

Any intercampus mail for faculty or staff should be brought to the Central Services Departmental area and placed in the appropriate mail bin for that person or department.  

Any mail to be distributed to individual students must have the students name on it and be given to the Central Services staff to check in and distribute to the student(s).

Central Services will only accept and distribut mail items to the students.  Any items larger than envelopes must be distributed elsewhere by the department or organization.  

Central Services doe "not" process student mass mailings.  Any student mail must be individually labeled with the student's name in order for us to handle it appropriately.


CANON COPIER/PRINTERS ON CAMPUS

Central Services also offers in-house specialty print shop services for the college business for printing, copying, and collating. We also offer poster printing for select sizes. 

Central Services manages all of the Canon copier/printer units on campus.  Service requests for the Canon equipment should be vetted through this department please.  Please do NOT order toner or staples for the Canon copiers/printers - these items are provided within the college's contract and MUST be ordered through WC Central Services by emailing - central_services@washcoll.edu with your supply request.  

Please DO NOT put labels in the Canon copier/printer units at all!  You can void the warranty of these leased machines by putting labels in them.  Labels should only be printed using a college laserjet or inkject printer please.

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PAPER ORDERING (for printing and copying)

Each department or office is responsbile for placing their own paper orders via college approved vendors.  For ordering cases of paper, it is best to use Office Basics as they will deliver the cases right to your office.  If you order cases from any other vendor the cases will come to Central Services and "you" will be responsible for coming to pick those up (these are no delivered to your building).

Central Services does keep various types and colors of paper on hand for emergencies.  Please email us in these situations with your requests.


Central Services only accepts cash or most major credit/debit cards as payment for services.  We do not accept college IDs as payment.  Credit card transaction may only be process for $5 or over.

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For WC Departments or Organizations - Rules for mail or packages you want distributed to Students through WC Central Services

Prior to bringing mail or packages to be distributed to WC students via WC Central Services - please send an email to:  central_services@washcoll.edu and get authorization and instructions for these situations.  Do  not just bring these items over without authorization first.  We may not always be able to do these distributions.  Departments or Organizations requesting these distributions will be responsible for emailing the students, not WC Central Services.  We do "not" do general/mass student mail or package distribution.  All student mail or packages to be distributed by Central Services MUST have the individual student name on each piece and may only be for ON-campus students.  We do "not" distribute to OFF-campus students.

Central Services does "not" handle/distribute student give-aways, gift exchanges, etc.  Those must be handled by the department or organization who is sponsoring the project.

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GRADUATING OR STUDENTS LEAVING WASHINGTON COLLEGE
Please be sure to change your "SHIP TO" and "MAILING/BILLING ADDRESS" with ALL vendors you order from, any vendors you get automatic deliveries from, banks, and anyone you receive mail from before leaving the college!  We "do not" forward mail OR any packages received for a former student after they have left the college.  These items are subject to return to sender, recycle or disposal after receipt if the former student does not reach out to us within 3 days.  Packages may be forwarded (at cost to the former student) if you reach out to us after your package or mail is received here within three days of receipt.  Anyone reaching out to get a package or mail forwarded (at your cost) should email us at:  central_services@washcoll.edu
_____________________________________________________________________
 

Our Team

  

 

Helpful Resources

Questions?

If you would like to know more about Mail, Packages or Print Services offered by Central Services or have a comment, please contact:

Katie Brilz at 410-810-7112 or email at kbrilz2@washcoll.edu

 

FAQs

You will receive an email from tracking@washcoll.edu that says, "You have a package in Central Services," or, "You have letter mail in Central Services." 

Washington College

Student's First and Last Name (must be name registered with the college records)

300 Washington Avenue

Chestertown MD, 21620-1197